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To make a claim with B3, you can walk into any of our branches, call our contact center number on 086 033 0033 or email B3 at claims@B3.co.za
CLAIM DOCUMENTS
DEATH CERTIFICATE
Copy of deceased id
Copy of Beneficiary ID
Brial Order
BI-1663 or Medical Certificate
Beneficiary’s Banking Details
POLICE REPORT IN THE EVENT OF UNNATURAL OR ACCIDENTAL CAUSE OF DEATH
Terms & Conditions
B3 Insurance Brokers is an Authorised Financial Services Provider, FSP no. 20662
Complaints Process
Should there be complaints with regards to any policies purchased after September 2004; clients must submit these complaints in writing to B3. Upon receipt of complaints, B3 will provide written acknowledgement of receipt of the complaint and endeavour to resolve the same. Should you not be satisfied with the final response, clients may direct their complaints to the FAIS Ombud at the details below.
Claims Procedure
In the event of a death, the beneficiaries must contact B3 as soon as possible to arrange the provision of a funeral service. All deaths where B3 is not arranging the funeral must be notified to B3 within 3 (three) months of the date of death with the following documentation.
- Certified death certificate
- ID document of the Deceased (must be stamped DECEASED)
- ID document of the claimant
- Removal order-For a disabled child, confirmation of the Disability Grant, copy of the medical application or medical report is required.
Failure to do so within the first 3 (three) month period from date of death, could result in the benefit being forfeited. Claims in respect of dependants will only be paid where such dependants have been nominated on the original application form. The underwriter and / or B3 reserves the right to request any further documentation or information as it may seem necessary to accurately assess a claim.
Complaints Department
Telephone: (011) 747 5400
Email Address: complaints@b3.co.za
Client Services:
Telephone: (011) 747 5400
Email Address: clientservices@b3.co.za
Details Of Fais Ombud
Telephone: +27 12 762 5000
Share Call: +27 86 066 3247
E-mail Address: info@faisombud.co.za
Website: www.faisombud.co.za
Details Of Underwriter
This product is underwritten by the following underwriters:
Clientèle
Tel: 011 320 3000
FSP No: 15268
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